Policies

Fulfillment Policy
Effective Date: January 1, 2025.

At Jokic Media Group, we strive to provide our customers with high-quality digital and marketing services. Please review our fulfillment policies below to understand our terms regarding refunds, shipping, returns, and cancellations.

‍Refund Policy: If you are not satisfied with our services, you may request a refund within 7 days of the initial project payment and/or first set of design samples. After this period, refunds will not be issued.

‍Digital Products & Services: Due to the nature of digital goods and services, we generally do not offer refunds once the service has been provided or the product has been delivered.

‍Project-Based Services: If a project is canceled before any work has begun, a full refund may be granted. If work has started, a prorated refund may be issued based on the percentage of work completed.

‍Eligibility for Refunds: To request a refund, please contact our team lead Dario, at dario@jokicmediagroup.com with your order details.

‍Shipping or Delivery Policy: Since our services primarily involve digital products and marketing services, there is no physical shipping involved.

‍Delivery of Digital Products: Digital products and services will be delivered electronically via email or through our platform via google drive within the agreed timeframe.

‍Service Turnaround Time: The completion time for services depends on the specific project scope and will be communicated to the client upon order confirmation.

‍Return Policy and Process: As our products are digital in nature, returns are generally not applicable. However, if you encounter issues with a delivered service or product, please reach out to our support lead at dario@jokicmediagroup.com to discuss possible resolutions, including revisions or replacements.

‍Cancellation Policy: Customers may cancel services under the following conditions: If a project is canceled before any work has begun, or If you are not satisfied with our services, you may request a cancelation within 7 days of the initial project payment and/or the first set of design samples are delivered. After this period, cancelations will not be issued.

‍Subscription-Based Services: Subscriptions can be canceled at any time. However, cancellations must be made before the next billing cycle to avoid additional charges. No partial refunds will be provided for unused time within a billing period. Pease contact dario@jokicmediagroup.com to cancel any subscription.

‍One-Time Services & Projects: If a service or project is canceled before work begins, a full refund may be issued. If work has already started, a partial refund may be granted based on the amount of work completed.

‍Cancellation Process: To cancel a service, please contact our customer support lead at dario@jokicmediagroup.com with your order details.

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Privacy Policy
Effective Date: January 1, 2025.

Jokic Media Group values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and share information about you when you visit our website (jokicmediagroup.com) and interact with our services.

Information We Collect: We collect information in the following ways: Payments made via Stripe, any contact forms, newsletter sign-ups, or service inquiries.

‍Personal Information: When you provide information such as your name, email address, phone number, and other contact details through our contact forms, newsletter sign-ups, or service inquiries.

‍Automated Data: We collect technical data such as IP address, browser type, device information, and usage patterns through cookies and analytics tools.

‍Third-Party Data: We may receive information about you from third-party sources, such as marketing partners or social media platforms.

How We Use Your Information: We use the collected information to: Provide and improve our services. Communicate with you regarding inquiries, updates, and marketing materials (if opted-in). Monitor and analyze website performance and user experience. Comply with legal obligations and protect against fraudulent activity.

How We Share Your Information: We do not sell or rent your personal information. However, we may share information with: Service Providers such as Stripe.com

‍Service Providers: Third-party vendors who assist in operating our website and services.

‍Legal Compliance: When required by law, regulation, or legal process.

‍Business Transfers: In the event of a merger, acquisition, or asset sale, your data may be transferred.

Cookies and Tracking Technologies: We use cookies and similar technologies to enhance your browsing experience. You can control cookie preferences through your browser settings.

Data Security: We implement appropriate security measures to protect your personal information. However, no method of transmission over the internet is 100% secure.

Your Rights and Choices: Depending on your location, you may have rights regarding your personal data, including access, correction, deletion, or opting out of marketing communications.

Third-Party Links: Our website may contain links to third-party sites. We are not responsible for their privacy practices, and we encourage you to review their policies.

Changes to This Policy: We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

Contact Us: If you have any questions about this Privacy Policy, please contact us at:
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‍Jokic Media Group
Email: dario@jokicmediagroup.com
Phone: 725-377-1001
Website: jokicmediagroup.com

Here’s answers to our most common questions

Can digital media marketing really help my business?

Most definitely! It’s been proven again and again by business after business. In fact, not utilizing digital media marketing can actually harm your business, since having an online presence on social media is simply expected of any reputable firm these days.

Are your full-time clients locked into a contract?

No. We don’t believe that’s a good way to build a relationship. Our contract is for a monthly retainer and requires the client provide us 30 days notice prior to canceling our contract — that’s it.

How quickly will I see results?

There is no one-size-fits-all answer to this question. The speed at which you see results will be based on:

1. Your current status — How well does your company rank now? What is your site’s current conversion rate?
2. Your competition — How aggressive is your competition — are they already dominating the search engine rankings and you want to catch up? Or are you the front-runner?
3. Your budget — This determines the amount of work we can do together each month. If you have aggressive growth goals and heavy competition, you should take that into consideration when you choose your digital marketing budget.

That said, we generally see results around the six-month mark, while it’s a safe bet to count on a full 12 months to really build a comprehensive digital marketing program that’s firing on all cylinders.

Who will I be working with?

You’ll be working with a whole team of talented professionals. Your main point of contact will be your dedicated marketing consultant. Your consultant will be in constant communication with you, generally on weekly status update calls, and of course via email. You will have a dedicated team committed to your business.

Your team will consist of:

Strategist
Senior consultant
Consultant
SEO expert
Content strategist
Copywriter
Graphic designer
Web developer
Social media specialist
Photographer & Videographer

The Beauty of hiring JMG is having an entire agency of experts working on your account in their respective disciplines.

Pricing — How Much Does It Cost?

A typical full-time client works with JMG on a monthly basis and invests between $5,000 and $25,000 per month into their digital marketing program. This includes ad spend. The investment level determines how many hours per month are available to execute your custom plan. Your investment depends on your specific business/lead goals and how fast you need to get to them.

Why should I hire a digital marketing agency vs. doing it in-house?

Although you can certainly attempt digital marketing yourself, you’ll soon find that having a team of experts to be invaluable. The algorithms that determine the success of digital marketing, business rankings, social media exposure, and other digital marketing metrics are constantly evolving. Having a team whose full-time job it is to keep track of these changes will give your company an edge over the competition. And did we forget to mention? Cost. Hiring a digital marketing agency is like having an entire team of experts working on your account in their respective disciplines for 1/10th of the cost it would be to hire in house.

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Reviews from real clients

Johnathon Baker

General Manager, Jullian Serrano

“I have managed many restaurants over the years and have worked with countless marketing companies. None compare to the quality & scope of work that Dario and his team create. We will never use another media company outside of Jokic Media again.”

Casey Ryan

Owner, WBAH

"Jokic Media Group was amazing to work with! Before finding Dario, I was working with other companies on projects but could never get myself to actually like the designs that they brought to me. I shared my vision with Dario and he gave me exactly what I wanted! I finally got the content I was envisioning and now I get to share it with everyone. I highly Recommend using Jokic Media Group."

Mario Enriquez

Owner, Garagiste

"Dario and Jokic Media created one of the most modern custom fonts and logo for our business in the industry today. The combination of artistry, connectedness, professionalism and the ability to co-visualize ideas have placed Dario and his team firmly at the top of their game. We will be utilizing the services of Jokic Media Group for all of our design services, web services and digital media marketing for years to come! Kudos JMG!"

Justin Hawkins

Coach, Univ Of Pacific

"JMG has been nothing but professional in every aspect every time I used their business. Dario sets new cutting edge standards in app and website design. The designs JMG has created for us have stood out amongst many industry leaders. Every project has exceeded expectations. JMG should be the go to for all your design needs."

Galina Krol

Manager, Krol Finance

"My JMG experience was exceptional! Dario and his team did exactly what I wanted with my corporate event. I gave them all of the specifics and they created pieces that were better than any other company I've used before. They were creative, yet still respected my wants. Dario was quick and communicated with me every step of the way, which is a huge plus. Will be using JMG for all my projects moving forward! Highly recommend."

Ricky Masucci

Owner, SCSC

"From start to finish my experience with JMG was flawless. They helped me create a brand from a logo to business cards to a website in unbelievable turnaround time. I wouldn't trust anyone else but JMG with all future business endeavors and advertising needs. From Social media marketing to all design needs.. the price, service and quality is unmatched! Proud to be a JMG client for life!"